Customer Focused Services
Fastlane Autocare, how can I help? Call us now on 01744 808586
Call our dedicated service team throughout the day and in fact, up to 10pm, No other garage in St Helens, Merseyside or even the North West offers the same dedicated service that our team at Fastlane Autocare do. We go above and beyond with every single phone call. If you're looking for a customer focused garage in St Helens, Merseyside or the North West, you'll be pleased you found us. You can contact one of our fantastic service team and we even offer out of hours customer service and emergency mobile mechanics in St Helens, Merseyside and across the North West as part of our dedicated service.
Customer focused services from our St Helens, Merseyside car garage.
At Fastlane Autocare - Autocentres, we are committed to providing a customer-first approach to car servicing, repairs, and maintenance. We understand that having your vehicle in the garage can be stressful, which is why we have designed our services to be as convenient, transparent, and supportive as possible. From a dedicated customer care representative to out-of-hours services, we go the extra mile to ensure your experience with us is smooth and hassle-free.
Dedicated customer care service from our dedicated team.
When you bring your car to us, you're not just another customer – you're a valued part of our garage family. To make your experience as seamless as possible, we assign a dedicated member of staff to handle your booking, updates, and queries. You’ll always know who to speak to, and they’ll keep you informed about your vehicle’s progress every step of the way.
What our customer care service includes:
A dedicated point of contact for every customer.
Regular updates on your vehicle’s status via phone, text, or email.
Transparent pricing with no hidden costs.
Expert advice on any necessary repairs or servicing.
Out-of-hours services & repairs
We know that life doesn’t always run on a 9-5 schedule, and sometimes car trouble strikes at the most inconvenient times. That’s why we offer out-of-hours services to ensure you’re never left stranded. Whether it’s an urgent repair or a late-evening car drop-off, we’re here to help.
Our out-of-hours services include:
Emergency repairs and breakdown assistance.
Late evening or early morning vehicle drop-offs.
Weekend appointments for servicing and repairs.
Dedicated phone line for urgent out-of-hours assistance by calling us on 01744 808586.
Why choose us?
Choosing Fastlane Autocare - Autocentres means choosing a garage that puts you first. We believe in quality workmanship, honest advice, and first-class customer service. Our experienced team is always ready to help, whether you need routine maintenance or emergency repairs.
Our mechanics
Our technicians are highly skilled, fully qualified, and experienced in working on all makes and models of vehicles. With years of hands-on expertise, continuous training, and access to the latest diagnostic equipment, they ensure every repair and service is carried out to the highest standard. Whether it’s routine maintenance, complex engine repairs, or advanced diagnostics, our team approaches every job with precision and care. Their dedication to quality workmanship and customer satisfaction sets us apart, giving you complete confidence that your vehicle is in the best hands.
What sets us apart?
Customer-Centric Approach: You’ll always have someone available to answer your questions and provide guidance.
Convenience: With flexible appointment times and out-of-hours support, we work around your schedule.
Professional Expertise: Our team of skilled mechanics provides high-quality service using the latest tools and diagnostic equipment.
Trust and Transparency: No unnecessary upselling, just honest advice and reliable repairs.
Book your appointment today
Whether your car needs a service, MOT, repair, or emergency assistance, our St Helens garage is here to help. Contact us today and experience the difference of a truly customer-focused garage. Call us now on 01744 808586 to speak with our friendly team or book an appointment online.
FAQ – Customer-Focused Services at Our St Helens Garage
Q: Do you offer out-of-hours services?
A: Yes, we understand that breakdowns and repairs don’t always happen during standard working hours. That’s why we offer out-of-hours services to keep you on the road when you need it most.
Q: Will I have a dedicated point of contact?
A: Absolutely! When you bring your car to us, you’ll have a dedicated member of staff assigned to your service. They’ll keep you updated and be available to answer any questions you may have.
Q: Can I get my car repaired the same day?
A: We always strive to offer same-day repairs whenever possible. If parts are available and the repair is straightforward, we’ll get you back on the road as quickly as we can.
Q: Do you offer customer support after my car has been repaired?
A: Yes! We provide ongoing customer support and aftercare to ensure you’re happy with our service. If you have any questions after your repair or service, we’re always here to help.
Q: Do you work on all vehicle makes and models?
A: Yes, our highly trained technicians are experienced in servicing and repairing all makes and models, including cars, vans, and specialist vehicles.
Q: Can I book an appointment in advance?
A: Of course! You can book your service or repair in advance to secure a time that suits you best. We also offer flexible scheduling to fit around your availability.
Q: How do I get in touch to book a service?
A: You can call us, email us, or book online. Our friendly team is always ready to assist you with any questions or bookings.